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Shipping
Cairo/Giza: 5-7 business days
Other governorates: 7-10 business days
Refund/Exchange Policy
*Return & Exchange:
If you are not fully satisfied with your purchase, simply you can exchange or refund the item on spot. Once the courier leaves we will not be able to accept any exchanges or refunds. (Delivery fees have to be paid in all situations.)
*Damages and issues:
Please inspect your order upon reception and contact us immediately within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on sale items, except if they were defected.
You can always contact us for any questions at info@niyah-eg.com.